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How your website is doing
The four key figures, with a small bar for each of the previous months so you can see at a glance whether they're heading up or down.
What to look atThe direction of the bars, more than the figure for a single month.
How many people come in, who's writing to you, what we're working on and what's still to do. No waffle and no odd words — that's what we're here for. Here's what's inside before you log in.
It opens on your phone · Nothing to install · You only see your own
Nothing to install and no sign-up. We give you the login details.
granviasolutions.com/clientes — type it into your browser (Chrome, Safari, whichever you use) or click the link we sent you.
We give them to you. If you lose them, write to us and we'll send them again; it's no problem.
On your phone, tap “Add to Home Screen” and it becomes just another icon, like WhatsApp. On a computer, save it to your bookmarks.
If you leave it open for a long while, it closes on its own. That's on purpose, so nobody sees your data if you leave your phone on the table. You log back in and that's that.
Each client logs in with their own password and sees their own data. Nobody sees anyone else's.
These are all the sections the dashboard can have. You'll see the ones that apply to you: if you don't have a shop, “Sales” doesn't appear; if we don't run your ads, “Google Ads” doesn't appear. A missing section isn't a fault: it means there's nothing to tell you there.
Not every number covers the same period, because they don't come from the same place: some go by month, others by the last 28 days, and Google publishes its own with a three-day delay. Right at the top you'll also see Data from…, which is when it was last updated. It refreshes itself several times a day.
In the same order they appear. Inside the dashboard there are buttons at the top to jump straight to each one; here you can do the same with these:
The four key figures, with a small bar for each of the previous months so you can see at a glance whether they're heading up or down.
The people who've written to you by filling in a form on your website. The message still reaches your inbox exactly as before; here you see how many there were, who, when and from which page they wrote.
Revenue, orders and how much each customer spends on average.
How many people find you in the search engine without paying. You'll see the visits it sends you, how many times you've appeared in the results and what position you come out in on average (the lower the number the better: 1 is first).
Underneath we tell you how many were already searching for you by name and how many discovered you searching for what you sell. Those second ones are the new customers.
If people also come in from Bing, you'll see it here as a separate line. It doesn't have its own section because it's almost always a small share of what Google brings.
What's being advertised right now, how many people see it and how many come to your website from the ad. If they're paused, it says so in plain words.
A column chart: each column is a month and, by colour, shows which route each visit arrived by — from Google, typing your address directly, from social media, from an ad or from another page linking to you.
How many different people have been shown what we post, how many times it's been seen and how many did something with it instead of scrolling past.
It's split in two: your profile without paying —what the ordinary posts achieve— and, if there are any, what the ads bring. That way you see which part you get for free.
How many seconds your website takes to appear on a phone. Google accepts anything under 2.5 seconds and penalises from 4 upwards.
The things we count when someone does them on your website: tapping the phone number, opening WhatsApp, submitting a form. If one is set up but records nothing, we tell you right there instead of hiding it.
How many different websites link to yours. They do two things: they bring you people and they tell Google you're trustworthy in your field.
More and more people ask ChatGPT instead of searching Google. Here we test whether these assistants mention you when asked about your sector, and whether anyone reaches you from there.
Everything we've written for your website and how each one is doing on Google. Click any row and it opens: you'll see how it has developed and what people who land on it were searching for.
The work delivered, newest first, with its date.
Things we can't sort out ourselves: photos, prices, a piece of text only you know, a permission. You also see your shared folder, where we leave you whatever needs reviewing and where you can leave us whatever we've asked for.
If you have a shop, it also shows how many product pages are incomplete —with no description or no barcode— out of the total. It's the homework list, with a number on it.
Things your website does that didn't come as standard: a special search, a calculator, automatic alerts… each with its own explanation.
The six that come up most. If another one appears and doesn't make sense, that's our fault: tell us.
Somebody came in to your website.
You appeared on someone's screen, but they didn't come in. Looking at the window without going into the shop.
What position you come out in on Google on average. 1 is first, so the lower the better.
Different people who've been shown your ad. If one person sees it three times, it counts as one person.
Somebody did something with your ad —tapped it, liked it, commented— instead of scrolling past.
The “write to us” box on your website. When someone fills it in, for us that's an enquiry.
No. It's a web page: it opens on your phone, your tablet and your computer in the browser you already use. If you want it handy, add it to your phone's home screen and it becomes just another icon.
Yes. It's your password and you use it with whoever you like. If you'd rather that person had their own, tell us and we'll set it up.
Several times a day, on its own. Right at the top it always shows the date of the data you're looking at, and each figure states the days it covers underneath.
It happens, and there's almost always an explanation. Tell us and we'll look into it: we'd rather fix it than have you stop looking.
Let us know. Sometimes something's still to be set up on our side, and that can be fixed.
Because only what applies to you is shown. If you don't have a shop, “Sales” doesn't appear; if we don't run your ads, “Google Ads” doesn't appear; if we don't run your social media, “Facebook and Instagram” doesn't appear. A missing section isn't a fault: it means there's nothing to tell you there.
We have a Telegram bot that tells you the same things by message, without going to any page. It's handy for a quick look from your phone. The dashboard works just the same without it.
We give you one like G7K2-9QMX. It works once and expires after a week.
It's called @granvia_clientes_bot. Tap Start.
/vincular G7K2-9QMX, with yours. From then on it recognises you and only
tells you your own.
It writes to you on its own twice, at most. A summary at the start of the month and a warning
if your campaigns stop. Nothing else. If you don't want it, type /avisos no
and that's that.
Telegram doesn't carry the names or the emails of the people who write to you, only how many there were. Those details stay in the dashboard, behind your password: a phone gets lost and a message gets forwarded by accident.
If you've lost them, write to us and we'll send them again. It's no problem.